![]() This article covers: How to troubleshoot audio issues. If youre in Companion mode, leave and rejoin the meeting. Next to Audio Enhancements, click the drop-down menu and select Off. Make sure youre not in Companion mode, where the mic and speaker are unavailable. Click the right arrow icon to the right of the speaker's name to access that speaker's properties. In the Output section, locate the device's default speaker, for example, Speakers/Headphones Realtek (R) Audio. ![]() It seems evident to me that the Zoom app has a dysfunctional relationship with Windows audio settings. If you are experiencing audio problems before or after joining a meeting while using the client or mobile app, follow the steps below. On your Windows computer, open the Settings app. So, which of the two Zoom entries need to be adjusted? More to the point, why are there two Zoom entries? Even more to the point, how do I remove the bogus entry so that there is no question which Zoom entry needs to be adjusted? And even more to the point, how/why is it not possible in audio settings within the Zoom app itself to discover that Zoom sound is muted? Put another way, why is it necessary to navigate to the Windows App volume and device preferences window to discover that Zoom sound is muted? When I scrolled to the bottom of the window, I saw: I used both my desktop (for video) and my mobile device (for audio, but this is troublesome. I opened Windows Settings via the gearbox icon on the left side of the Windows Start menu and chose System > Sound > Advanced sound options > App volume and device preferences. Saturday morning, December 17, updated Zoom to the 5.12.9 version and incoming audio stopped working again for the Zoom call I joined after that. In this case, you choose not to use it, which will cause Zoom audio not working Windows. ![]() Zoom will ask whether you want to use your system’s audio or not when you join a meeting. If it still doesn’t work, move on to the next fix. It was not trivially obvious how to "check the volume mixer". After this, Zoom audio should work again. I installed it without uninstalling anything and it went back to the previous version. After doing this, make sure whenever audio comes, Input level bar is working. If you join using a browser, and you are connected to the mobile. Here, using the Microphone drop-down select the right audio device. 2) dont use the zoom app-completely uninstall the app. In the Settings window, switch to Audio tab. In Zoom app home screen, click on the Settings (gear) icon. I just installed the previous versions 5.6.6 and audio is now working again. Sometimes it could happen due to wrong audio device settings. Putting it here incase it helps others.save you some time looking for a solution that does not currently exist. It specifically says it intended fix this Audio problem for a subset of users. I just checked the Release Notes for this version 5.7.4(804) and it seems there was to be another release on 2nd Aug to fix this problem, which has been delayed. Haven't been able to use zoom in over a week on the laptop, which is an Omen 15! It's making things rather difficult since I do a lot of online trainings which are all scheduled on zoom. Getting the "Failed to Detect Speaker error". But there is no sound output to any device. Use these support articles to understand how to change Zoom sound settings for toll calling and other advanced options.Having the exact same problem, since the update. ![]() No sound is produced when using 'Test Speaker' in Settings, either. Available Zoom audio settings can be enabled by account owners and admins in the Zoom web portal. The Zoom app does not produce any sound whether I select 'Same as System' or 'Speaker/HP (Realtek (R) Audio)' in Settings. ![]()
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